Systems Administrator – Annapolis Junction, MD


The DataFlow FLE (Front-line Engineer) is responsible for the following:

•Work as part of a diverse, cross-functional, and geographically-dispersed team in the Tier II break/fix sustainment support for the 24x7x365 Mission operations of the global IT systems
•As the Subject Matter Expert (SME) for DataFlow, perform and/or direct remote diagnosis, troubleshooting, and restoration of DataFlow-related issues
•Interact and communicate with internal resources from Front-line, Infrastructure, and Networking disciplines
•Interact and communicate with external organizations, including Tier I support, End user customers, and other contractors
•May require working after hours as necessary to complete on-going troubleshooting and repair efforts
•After hours and weekend on-call support
•Accurate documentation of symptoms, actions, follow-up items, and scheduling to include ticketing systems, turnover log, knowledge articles, reports, configuration changes, etc.

Basic Qualifications

•Bachelor’s degree or equivalent combination of education and experience
•Bachelor’s degree in computer science, management information systems, or related field preferred
•Six or more years of experience in a client-server environment
•Experience working with appropriate complex systems administration, database administration, and landscape maintenance
•Experience working with company products and services
•Experience working with company and client documentation and storage procedures
•Experience working with complex system implementations and organizational processes

Contract Requires

•Five years experience integrating systems using multiple operating systems (Solaris, Linux, and Windows) and developing and implementing test plans and test scripts
•Experience performing all aspects of the integration and test of the system including installing the hardware into the racks, labeling cables, running cables, building the system to drawing package, quality assurance, loading operating system, loading applications, and all levels of testing in regard to the system
•Current TS/SCI with Polygraph Required
Other Qualifications

•Excellent Linux Command line skills
•Excellent remote troubleshooting skills
•Basic knowledge of DataFlows, including Front-End Tasking, Front-End Processing, and routing
•Basic understanding of Infrastructure and Networking disciplines
•Excellent interpersonal and communications skills
•Ability to work as part of a diverse, cross-functional, and geographically dispersed team in fast-paced environment
•Knowledge of/experience with DataFlow transport and metrics systems desired
•Knowledge of/experience with Infrastructure and Networking disciplines desired
•Prior Mission experience is highly desired

 

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